Returns & Exchanges
We want you to love your mooncat purchase, which is why we offer a 30-day return window for most items in their original, unused condition. If your order isn't quite right, our streamlined process ensures a quick resolution for a refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original box.
Ship It Back
Drop off your package at any authorized carrier location and keep your tracking receipt for peace of mind while it travels to our warehouse.
Receive Your Refund
After our team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing